Terms of Sales

At Shelter, our customer is our #1 priority.  We want every customer to have a positive experience with our incredible team.  Our buyers make every effort to ensure the products selected represent great quality and construction with unique designs.
If you have any questions prior to purchasing, we would be happy to answer them for you and provide you with any additional information you may need.  Simply send us an email to info@shelterfurniture.ca or phone us at (416) 783-3333.

 

 

Terms of Sales

All unused and undamaged in-stock regular-priced furniture can be returned within 7 days of purchase. Your refund will be reduced by a re-stocking fee equal to 20% of the purchase price. Delivery fees are non-refundable and the customer is responsible for costs associated with returns to Shelter.

ETAs are "estimated times of arrival" and are subject to change. We will notify you of any delays to your order when advised by our suppliers and manufacturers.  You are also welcome to call or email us (info@shelterfurniture.ca) to request updates on your custom order products anytime and we will then gladly follow up on your behalf.

All sale, clearance, one of a kind, floor model and special order furniture are final sale and not eligible for return. All custom and special orders are non-cancellable, non-refundable and non-returnable. Some products such as pillows, blankets, mirrors, clocks, lighting and accessories will be a final sale.  

All furniture, lighting and accessories are covered by warranties offered by their respective manufacturers.  

 

 

Payment

Shelter accepts major credit cards issued in Canada. We accept Visa, MasterCard, and American Express.  Cash, cheque and e-Transfers are another option.  Please inquire in-store for further information.

The billing information provided needs to include your name, address and phone number.  All information provided must match what appears on the credit card provided.

 

Delivery fees are non-refundable.

 

Damaged or Defective Products

Please report any damaged or defective products to Shelter as soon as possible.  If we are closed at the time, email us at info@shelterfurniture.ca and/or call us the following morning once we have reopened.  The same also applies to any furniture that is not installed or assembled properly.  All furniture should be inspected thoroughly once opened, assembled and in your space. 

  

Order Modifications

If an existing order needs to be modified, please try to advise us within two business days after your purchase.  Otherwise, there is no guarantee that the order can be changed.

 

 

ADDITIONAL INFORMATION

If you are having your order shipped to the US or anywhere outside of Canada, please be aware that you are responsible for customs, duties, handling and shipping fees. 

 

Shelter may cancel your order or part of your order if an item is sold out and no longer available.  We will contact you immediately if there are changes to your order.