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    At Shelter, our customer is our #1 priority.  We want every customer to have a positive experience with our incredible team.  Our buyers make every effort to ensure the products selected represent great quality and construction with unique designs.
    If you have any questions prior to purchasing, we would be happy to answer them for you and provide you with any additional information you may need.  Simply send us an email to info@shelterfurniture.ca or phone us at 416-783-3333.

     

     

    Terms of Sales

    All regular priced furniture that are in Shelter warehouse stock are able to be returned within 7 days of purchase. Your refund will be reduced by a re-stocking fee equal to 20% of the purchase price. Delivery fees are non refundable and the customer is responsible for costs associated with receiving.

    ETAs are estimated times of arrival and are subject to change; however we will notify you of the changes as soon as we get an update.   

    All sale, clearance, one of a kind, floor models and special order furniture are final sale and not eligible for return. All custom and special orders are non-cancellable, non-refundable and non-returnable. Some products such as pillows, blankets, mirror, clocks, lighting and accessories, will be a final sale.  

    All furniture, lighting, & accessories are covered by warranties offered by their respective manufacturers.  

     

     

    Payment

    Shelter accepts major credit cards issued in Canada. We accept Visa, MasterCard, and American Express.  Cash, cheque and e-Transfers is another option, please inquire in-store for further information.

    The billing information provided needs to include: name, address and phone number.  All information provided must match what appears on the credit card provided.

     

    Delivery fees are non-refundable.

     

    Damaged or Defective Products

    If the delivery has any damaged/ defective products, please report to Shelter's customer service team within 24 hours of your delivery.  We need immediate notice if the furniture is not installed or assembled properly.  All products once as it arrives in your space, there needs to be immediate inspection. 

    Call us at 416 783 3333 to promptly report any damages and defective products.  

      

    Order Modifications

    If an existing order needs to be modified, please provide us with at least 2 business days; otherwise there is no guarantee that the order can be changed.

     

     

    ADDITIONAL INFORMATION

     If you are having your order shipped to the US or anywhere outside of Canada, please be aware that you are responsible for customs, duties, handling and shipping fees. 

     

    Shelter may cancel your order or part of your order if an item is sold out and no longer available; we will contact you immediately if there are changes to your order.