Terms of Sales

At Shelter, our customer's is our #1 priority.  We want every customer to have a great experience with our incredible team.  Our buyers make every effort to ensure the products selected are great quality and construction with unique designs.
If you have any questions prior to purchasing, we would be happy to answer them for you and provide you with any additional information you may need.  Simply send us an email to info@shelterfurniture.ca or phone us at 416-783-3333.

 

 

Terms of Sales

All regular priced furniture that are in Shelter warehouse stock are able to be returned within 7 days of purchase.  Your refund will be reduced by a re-stocking fee equal to 20% of the purchase price.  Shipping and delivery fees are non refundable and customer is responsible for the shipping fees to have item(s) returned to Shelter's Warehouse.

ETAs are estimated times of arrival and are subject to change, we will notify you of the changes once we get an update.   

All sale, clearance, one of a kind, floor models and special order furniture are final sale and not eligible for return. All custom and special orders are non-cancellable, non-refundable and non-returnable. The products will be a final sale: Pillows, Blankets, Mirror, Clocks, Lighting and Accessories.  

All furniture, lighting, & accessories are covered by warranties offered by their respective manufacturers.  

 

 

Payment

Shelter accepts major credit cards issued in Canada, we accept Visa, MasterCard, and American Express.  Cash, cheque and e-Transfers is another option, please inquire in-store for further information.

The billing information provided needs to include: name, address and phone number.  All information provided must match the provided credit card.

Returns

All returns are not covered by Shelter.  It is the customer's responsibility to arrange for the items to be returned to our warehouse

Delivery fees are non-refundable.

 

Damaged or Defective Products

If the delivery has any damaged/ defective products, please report to Shelter's customer service team within 24 hours of your delivery.  We need immediate notice if the furniture is not installed or assembled properly.  All products once as it arrives in your space, there needs to be immediate inspection. 

Give us a call at 416 783 3333 to promptly report any damages and defective products.  

 

 

Order Modifications

If the order is already placed and the order needs to be modified, please give us notice 2 business days after the order is placed.  If it is after 2 business days, there are no guarantees that the order can be modified.

ADDITIONAL INFORMATION

You are responsible for all shipping & insurance costs if you wish to have your item insured (Please advise us of this at time of order if you would like to have item insured). 

 

If you are having your order shipped to the US or anywhere outside of Canada, please be aware that you are responsible for customs, duties, handling and shipping fees. 

 

Shelter may cancel your order or part of your order if the item is sold out and no longer available; we will contact you immediately if there are changes to your order.