Q. Are the same products offered in-store that are online?
We have numerous products on display in the showroom. With the vast quantity of products we carry, there will be more variety in-store than online.
Q. Where are your products manufactured?
We source the finest artisan for every product that is produced and this results in us working with manufacturers from Canada, United States, Vietnam, China, India and Indonesia. We ensure the quality and craftsmanship for quality control and ethical business practices as we do visits to every factory on a regular basis to confirm these standards are maintained.
Q. What services does Shelter offer to trade professionals?
We welcome professional architects, builders, and interior designers, who may qualify for discounts and other benefits. Please see our Trade Program page for more information.
Q. Where can I submit comments or concerns?
We welcome all of our customers' feedback and concerns. Please submit them to firstname.lastname@example.org and we will respond to you within 24-48 hours. On social media feel free send us DMs.
Q. What if your delivery arrives damaged or you received the wrong product?
All products are packaged and carefully inspected to avoid any damages or mistakes before being delivered to you; of course there will be the occasional mishap that occurs. Please advise the store of such while the delivery team is present.
Q. What is the warranty on your products?
All products sold at Shelter is subject to manufacturer's warranty. If you have questions about the warranty for a specific product, please contact us.