FAQ

Q. Are the same products offered in-store that are online?

We have numerous products on display in the showroom. With the vast quantity of products we carry, there will be more variety in-store than online. 

Q. Where are your products manufactured?

We source the world for the finest and most unique furniture. Our vast collection spans the globe with manufacturers from Canada, United States, Vietnam, China, India, Indonesia and so on. 

Q. What services does Shelter offer to trade professionals?

We welcome professional architects, builders and interior designers who may qualify for discounts and other benefits. Please see our Trade Program page for more information.

Q. Where can I submit comments or concerns?

We welcome all of our customers' feedback and concerns. Please submit them to info@shelterfurniture.ca and we will respond to you within 24-48 hours. On social media feel free send us DMs.

Q. What if your delivery arrives damaged or you received the wrong product?

All products are packaged and carefully inspected to avoid any damages or mistakes before being delivered to you, but the occasional mishap can occur. Please advise the store of any such issues while the delivery team is present.  In an instance where we are not in-store at the time of delivery, please note the damages with our third party delivery company when you sign for the receipt of your order.  You can then also email images of any damages or defects to info@shelterfurniture.ca.  

Q. What is the warranty on your products? 

All products sold at Shelter is subject to the manufacturer's warranty. If you have questions about the warranty for a specific product, please contact us.